1. Home
  2. Contact

Contact · Australia-wide

Talk to the person who'll fix it.

Call, email or send the form below. You'll hear back from the person who actually does the work, within one business day. Plain English, no sales pitch, no obligation.

Call 0439 649 099 Send an enquiry

Ways to reach us

Send an enquiry

Tell us what's going on

Three short steps, about two minutes. Tick what fits, tell us a little about your business and leave a way to reach you.

What do you need a hand with?
What's it about? Tick anything that applies.
How soon do you need us? (optional)
About your business
How many people need their IT looked after? (optional)
How can we reach you?

Phone or email, whichever suits you. We only need one.

We only use your details to reply to you. See our privacy policy.

After you get in touch

What happens next

  1. 01

    We read it

    The person who fixes things reads every enquiry. Not a bot, not a ticket queue.

  2. 02

    We get in touch

    A quick call or email within one business day, usually much sooner, to understand what's going on.

  3. 03

    A free 15-minute chat

    What's wrong, what it costs and what happens next, in plain English.

  4. 04

    You decide

    No obligation and no lock-in. If it's a fit, urgent problems get fixed first.

Before you get in touch

Common questions

How quickly will I hear back?

Within one business day, and usually much sooner. If something has stopped your business working, call 0439 649 099 rather than waiting on a reply.

Is the first chat really free?

Yes. It's a free 15-minute call about what's bugging you, plus a no-obligation look over your current setup. Plain English, no sales pitch.

I'm already a client. Where do I log a problem?

Sign in to TideDesk through the Customer login link at the top of every page to log a support case and follow it through. Calling or emailing works too.

What size of business do you work with?

Australian teams of roughly one to twenty people: big enough that IT problems cost real money, small enough that a full-time IT department makes no sense.

Where are you based?

Australia. Because support is remote-first, we help small businesses right across the country. Remote sessions solve the vast majority of issues faster than a site visit would.

Something broken right now?

Don't wait on a form. Ring and we'll tell you straight away what can be done. Most problems are solved over a secure remote session, the same day.

Call 0439 649 099

or email hello@tidewire.com.au