IT support that works from the ute.

You didn't start a trade business to fight with email. Quotes, invoices and job software working on every phone, laptop and site office — and one number to call when they don't.

Book a free 15-minute chat See pricing

The real cost

When IT breaks, the job doesn't wait

For a trade business, a computer problem is never just a computer problem. It's a quote that didn't go out, an invoice that didn't get paid, a certifier waiting on paperwork.

"Emails aren't sending"

Quotes sitting in the outbox while you're two ladders up. Usually fixable in under an hour, remotely, without you leaving the site.

Invoices land in spam

If your email domain isn't set up right, customers simply don't see your invoices. We configure it so your mail lands where it should.

Why emails go to junk →

Photos and paperwork, gone

Site photos, SWMS, compliance docs — living on one phone with no backup. We put them somewhere safe automatically, without changing how you work.

One phished password

Trade businesses get targeted with fake invoice scams constantly. MFA and email protection make you a much harder mark.

What we handle

Sorted, so you can stay on the tools

Email & Microsoft 365

Business email that works on every device, files that sync between the office and the site, and calendars the whole crew can see. Managed properly, not left on defaults.

Job management software

simPRO, Tradify, ServiceM8, AroFlo — we keep logins, email integrations and new-staff access working, and deal with the vendor's support desk so you don't have to.

Phones, laptops & the site shed

Gear supplied, set up and managed for its whole working life — and a lost or drowned phone becomes an errand, not a catastrophe.

Backups & security

Automatic backup of email, files and photos, MFA switched on, and protection against the fake-invoice scams that target trades.

Getting found on Google

Most new customers search "electrician near me" before they ask a mate. We keep your Google Business Profile sharp and your website showing up for your trade and your area — SEO for small business, in plain English.

FAQ

Fair questions

I run everything from my phone — do I even need IT support?

That phone is your business. If your email stops sending, your password gets phished, or the phone ends up in a puddle on site, quoting and invoicing stop with it. We make sure email, files and job software are set up so a lost phone is an errand, not a crisis — and when something breaks, you call one number.

Can you help with simPRO, Tradify, ServiceM8 or AroFlo?

Yes — day-to-day support covers the software your business runs on. We keep your accounts, logins and email integrations working, sort out sync issues with the vendor's support desk so you don't have to, and make sure new staff get access on day one.

What happens when something breaks while I'm on site?

Call or email, and most problems are fixed the same day over a secure remote session — no waiting around for someone to visit an office you're never in anyway. Remote-first is faster for you and cheaper than paying call-out fees.

Can you sort out laptops and office gear too?

Yes. We supply, set up and manage laptops, desktops, printers and networking for the office and the site shed — and retire gear before it becomes the problem. One invoice, one number to call.

Get IT off your plate

Tell us what's bugging you. The first chat is free, takes 15 minutes, and you'll get straight answers either way.

Book a free 15-minute chat

or call 0439 649 099 · email hello@tidewire.com.au