IT management · Web & hosting · Microsoft 365 · Australia
Email drama, mystery outages, licence bills that quietly creep — Tidewire takes IT off your plate. Microsoft 365 managed properly, your website built and hosted, hardware handled from purchase to retirement, and one invoice you can actually read.
What we do
You don't need a big IT department — you need one person who knows your setup and answers the phone.
Our specialty. Email, Teams, SharePoint and OneDrive set up cleanly and kept that way — security switched on, licences right-sized, nothing left on defaults.
Something's broken, slow, or just being weird? Most issues are fixed the same day over a secure remote session — no waiting a week for a site visit.
Multi-factor authentication, email protection, tested backups — the unglamorous basics that keep a bad Tuesday from becoming a bad month.
One password manager for the whole team, run by us — strong unique logins for every site, shared accounts handled safely, and when someone leaves, their access ends that day. The password spreadsheet can finally retire.
A website built around your business, not squeezed into a template. Fast, mobile-friendly, easy to update — and designed to turn visitors into phone calls.
Your site on hosting we run and watch ourselves — SSL, backups, updates and monitoring included. If it ever goes down, you make one call and it's our problem, not yours.
Servers, laptops and networks looked after for their whole working life, whether the kit hums away in your office or runs in the cloud. Supplied, set up, monitored — and retired before it becomes the problem.
New laptops, retiring an old server, wrangling your other vendors — practical guidance from someone on your side of the table.
Who we help
Small Australian teams where a computer problem means real money — and real customers — waiting.
Quotes, invoices and email that work from the ute, the site office, and home — without you thinking about any of it.
Practices that need bookings, records and email to be secure, private, and dependable — every appointment, every day.
Studios, consultants and offices of two to twenty who've outgrown "the owner does the IT" but don't need an agency.
How it works
A free 15-minute call about what's bugging you, plus a no-obligation look over your current setup. Plain English, no sales pitch.
Urgent problems fixed first. Then Microsoft 365 secured and organised — MFA on, backups running, licences trimmed, documentation written.
Pick an all-inclusive retainer, or a lighter retainer topped up with block hours. Either way, when something breaks you call one number and it gets handled.
Pricing
No lock-in contracts. No surprise line items. Every invoice shows exactly where the time went.
Base retainer, prepaid hours
A lighter retainer keeps your Microsoft 365 tenancy managed and monitored, while support draws down from a prepaid block of hours. Perfect when things are mostly fine and you want a fast response for the occasional fire.
Flat monthly fee
Your Microsoft 365 tenancy managed and monitored, day-to-day support included, and someone who already knows your setup when you call.
Why Tidewire
When you call Tidewire you talk to the person who actually fixes the problem — not a ticket queue, not an account manager, not "level one". Your setup is documented, your history is known, and nothing gets lost in a handover.
FAQ
It's our specialty, but no — day-to-day support covers your computers, email, printers, Wi-Fi, and the software your business runs on. If it plugs in and annoys you, it's in scope. M365 is simply where we add the most value, because most small businesses are sitting on a half-configured tenant.
Less than you'd think. We handle the handover directly — collecting credentials, documenting the setup, and taking over renewals — so you're not stuck in the middle. Most switches are done inside a fortnight without any downtime.
Every retainer covers management and monitoring of your Microsoft 365 tenancy — security, licences, backups, updates. On the all-inclusive plan, day-to-day support for your team is included too; on the block-hours option, support time draws down from your prepaid hours. Bigger one-off projects — say, an office move or a server migration — are quoted separately before any work starts, so there are never surprise invoices.
It's a trade-off we're honest about. What you lose in headcount you gain in accountability: one expert who knows your whole environment, and documentation good enough that nothing lives only in someone's head. Everything about your setup — passwords, configurations, vendor details — is recorded and belongs to you, not us.
Australia — and because support is remote-first, we help small businesses right across the country. Remote sessions solve the vast majority of issues faster than a site visit would.
Tell us what's bugging you — or what you'd like to never think about again. The first chat is free and comes with zero obligation.
Book a free 15-minute chator call 0439 649 099 · email hello@tidewire.com.au