Records must stay private
Patient information demands more than a shared password on a sticky note. Access limited to who needs it, MFA on every account, devices encrypted.
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Allied health
IT your practice can rely on.
Physio, podiatry, psychology, OT — practices where the schedule is full, the records are sensitive, and "the computer's down" means patients rebooking. We keep bookings, records and email secure and dependable.
The stakes
Health data isn't like other data
A café with a broken laptop loses an afternoon. A practice with a breached inbox has a privacy problem, a reputation problem, and patients whose trust is on the line.
Bookings can't go down
When the diary is unreachable, the front desk is flying blind. We keep the machines, network and logins under it healthy — and respond same-day when something breaks.
Referrals ride on email
Referral letters and reports need to arrive, and only to the right people. We set up email security and deliverability properly, so it does.
Staff come and go
Locums, students, departing clinicians. Accounts created cleanly on day one and closed the day someone leaves — with their notes and email preserved for the practice.
What we handle
The IT behind a dependable practice
Practice software support
Cliniko, Halaxy, Nookal, Power Diary or desktop systems — we keep accounts, integrations and the machines they run on healthy, and deal with vendor support when the problem is at their end.
Security & privacy safeguards
MFA everywhere, encrypted devices, access on a need-to-know basis, and tested backups — the technical safeguards a health practice is expected to have.
Email & Microsoft 365
Secure practice email, shared calendars, and documents organised so the team finds things and outsiders don't. Managed properly, end to end.
Front desk & treatment rooms
Computers, printers, scanners and Wi-Fi that just work in every room — supplied, set up and quietly maintained around your appointment book.
Being found by new patients
Your practice on the map with the right hours, and your website showing up when someone searches for your service and suburb — SEO for small business, without the agency jargon.
FAQ
Fair questions
Our practice software is cloud-based — what's left to manage?
More than you'd think: the computers your software runs on, the accounts and passwords that protect it, email and referral letters, scanners and printers, Wi-Fi that reaches every room, backups of everything that lives outside the practice system, and making sure a departing staff member's access ends the day they do.
Can you help us meet our privacy obligations?
We implement the technical safeguards that privacy obligations expect of a health practice — multi-factor authentication, access limited to who needs it, encrypted devices, tested backups, and prompt offboarding. We're straight with you about the boundary: we're your IT provider, not your lawyer, but we make sure the technology side holds up.
Can you support us during clinic hours without disrupting appointments?
Yes — that's exactly what remote-first is for. Most issues are fixed the same day over a secure remote session, scheduled around your appointment book, and bigger maintenance happens outside clinic hours.
Which practice management systems do you work with?
Day-to-day support covers whatever your practice runs on — cloud systems like Cliniko, Halaxy, Nookal or Power Diary, and desktop systems too. We keep accounts, integrations, and the machines they run on healthy, and liaise with the vendor's support team when something is at their end.
Make IT the dependable part
Tell us what's shaky — or what you'd like to never think about again. The first chat is free and comes with zero obligation.
Book a free 15-minute chator call 0439 649 099 · email hello@tidewire.com.au