Whitehorse — home turf
Vermont, Vermont South, Nunawading, Mitcham, Blackburn, Box Hill and Burwood East. If a job needs a person in the room, this is where a visit is a short drive rather than a scheduled trip.
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Melbourne · eastern suburbs
IT support from Melbourne's east.
We're based in Vermont South and look after small businesses across Melbourne. Remote-first, because a secure remote session is the fastest way to fix most things — and on-site in the eastern suburbs when hands on a device actually helps.
Where we are
Close enough to turn up
No office, no showroom, no street address to visit — just one person working from Vermont South, which puts most of the eastern suburbs a short drive away. That matters on the day a laptop needs rebuilding, or a new office needs its network checked before the furniture arrives.
Knox and Maroondah
Ringwood, Wantirna and the rest of Knox — trade businesses working out of a shed and a ute, and small offices that have outgrown "the owner does the IT".
Monash and Manningham
Glen Waverley and Doncaster — allied health practices, consultants and professional teams who need Microsoft 365 run properly and someone to call who already knows the set-up.
The rest of Melbourne
We already look after an electrical contractor in Frankston, almost entirely remotely. Anywhere in Melbourne works the same way: remote for speed, a planned visit when it earns its place.
What Melbourne small businesses ask us for
Six things that usually start the conversation
Most first calls are one of these. Each is a service in its own right — the full list is on the services page — but they tend to arrive together, because they're all the same problem: nobody's been looking after it.
Microsoft 365, managed
Email that lands, files that sync, MFA switched on and licences you're actually using. Administered through delegated access you can see and revoke — Microsoft 365 management, not just a monthly bill.
Same-day remote fixes
Call, email or raise a case in the portal, and most problems are sorted that day over a secure remote session. That's the core of managed IT support: one number, one person, no ticket queue.
Security & backups
MFA everywhere, a managed password manager, a Microsoft 365 backup that's been restored at least once to prove it works. Security and compliance framed on the Essential Eight, scaled to a small business.
Websites that get calls
A fast static site built in about two weeks, with every enquiry logged against where it came from. You own the domain and the code. Website design and hosting, fixed price.
Found on Google in your suburb
"Electrician Ringwood", "physio Box Hill" — the map pack is where those calls go. We keep your Business Profile complete and active and every review answered. Local SEO and reviews.
Google Ads
Your account, your card. The set-up month is tracking and structure; every month after is search terms, budgets and a report with cost per enquiry by campaign. Google Ads management with no cut of spend.
Remote-first
Remote-first, and why that's faster
A technician in a van is the slowest way to fix a computer. By the time they've found parking, you've lost half a morning. A secure remote session starts minutes after you call, and the person who answers is the person who fixes it. Visits are for jobs that need hands on hardware — and in the east, those are a short drive.
- No travel time on the clockMost fixes start within minutes of the call, not after a drive across the city.
- One person, start to finishYou explain the problem once. There's no "level one" to get past and no hand-off to someone who wasn't listening.
- Everything written downPasswords in a vault you can take with you, configurations and vendor details documented, so nothing lives in anyone's head.
- A visit when it earns its placeNew office, dead hardware, a network that needs tracing: we come out in the eastern suburbs, and plan it with you anywhere else.
Who we help
The businesses that call us
Two to twenty people, Microsoft 365 at the centre, and a job that stops when the IT does. Three kinds in particular.
Trades
simPRO, Tradify, ServiceM8 or AroFlo working on every phone, email that sends from the ute, and backups for the site photos nobody wants to lose.
Allied health
Cliniko, Splose or Halaxy, telehealth that works first time, and a privacy policy written for a small practice rather than copied from a template.
NDIS providers
Mobile teams, participant information kept where it should be, and an NDIS-aligned information-management policy you can actually show an auditor.
Pricing
One invoice, nothing hidden
Prices are what you pay — we're not GST-registered, so nothing gets added at the bottom of the invoice. Month to month, no lock-in.
FAQ
Questions Melbourne businesses ask first
Do you come on site?
Yes, when it helps. Most problems are faster to fix over a secure remote session, so that's where we start. A new office, a dead laptop or a network that needs tracing gets a visit — the eastern suburbs are a short drive from Vermont South, and anywhere else in Melbourne is planned with you and quoted first if it falls outside your plan.
Which suburbs do you cover?
Vermont, Vermont South, Nunawading, Mitcham, Blackburn, Box Hill, Burwood East, Ringwood, Wantirna, Knox, Glen Waverley and Doncaster are all close. The rest of Melbourne we support remotely day to day, with visits planned when they're needed — we already look after an electrical contractor in Frankston that way.
Are you a one-person business?
Yes. One person who knows your whole set-up, answers the phone and does the work. That's deliberate: nothing is lost in a hand-off and you never get put through to "level one". Everything is documented and owned by you — passwords in a vault you can take with you, configurations, vendor details — so you're never dependent on what's in one person's head.
Can you help a business outside the east?
Yes. Day-to-day support is remote for every client, so a business in Frankston, Werribee or Craigieburn gets the same response as one in Box Hill. On-site work further out is planned rather than ad hoc. We look after Sydney clients the same way.
What does the first chat involve?
Fifteen minutes on the phone. What's annoying you, what you're paying for now and what you actually need — then a plain-English answer on what we'd do and what it costs. No audit fee, no slide deck, no obligation.
Talk to someone in the east
Fifteen minutes, free, with the person who'd actually do the work. Straight answers either way.
Book a free 15-minute chator call 0439 649 099 · email hello@tidewire.com.au