Pricing · what you pay
Every price we charge is on this page, in full. No lock-in, no surprise line items, and a 90-day money-back guarantee on every monthly fee. Tidewire isn't registered for GST, so the number you see is the number on the invoice.
IT support
Each plan covers up to five people; add $120 a month per person after that. Every plan includes Microsoft 365 managed, the customer portal, and a monthly report showing the hours delivered against the fee.
$600 a month
Microsoft 365 managed properly, same-day remote helpdesk for the team, and the security baseline — MFA on, backups running, email protected.
$900 a month
Essentials plus the full security and compliance tier: a managed password manager, backup with a tested restore, Intune on every device, a phishing session and a quarterly security report.
from $1,200 a month
Secure plus your devices managed for their whole working life and a monthly AI check-in — for teams that want the lot handled and one person to ring.
For businesses where things are mostly fine: from $150 a month keeps your Microsoft 365 tenancy managed and monitored, and support draws down from prepaid blocks at $100 an hour. The hours never expire and every minute is itemised.
Projects over about half a day — an office move, a server retirement, a migration — are quoted first, fixed price or $100 an hour. Microsoft licences, hardware and domain renewals are paid at cost, by you, never marked up.
Marketing
Three bundles that build on each other, or any piece on its own. Advertising spend is paid by you to Google or Meta directly and never passes through us.
$1,100 a month
Search engine optimisation: pages tuned for what customers really type, technical foundations fixed, useful content every month, and plain-English reporting.
$1,850 a month
Found plus local search and reviews: your Google Business Profile built and posted weekly, the review routine, listings that agree, and your map-pack position tracked.
$2,600 a month + ad spend
Growth plus Google Ads management: search ads for people who need you this week, every call and form counted, the budget moved towards what brings work.
| On its own | Monthly | One-off | Notes |
|---|---|---|---|
| Local search & reviews | $750 | $1,000 set-up | The set-up is the foundation month: profile claimed and built, review routine started, listings fixed, search terms agreed. |
| Google Ads management | $500 for spend up to $2,000; $750 above | $1,000 set-up | Your account, your card. Set-up covers tracking, campaigns, negatives and landing pages. |
| Meta ads | $300 alone, or $950 with Google Ads | — | Read through partner access to your Meta Business portfolio; changes made in Ads Manager with your approval. |
| Email marketing & follow-up | from $300 | Set-up quoted | Newsletter, enquiry follow-up, review request and seasonal campaigns, written in your voice. |
Websites
The build is quoted as one figure before any work starts. Care keeps it fast, backed up and current — and you own the domain and the code either way.
from $2,500
Most small-business sites land between $2,500 and $3,500: a page for every service and area, copy written with you, forms that log every enquiry with where it came from, structured data, and an SEO audit before launch. Live in about two weeks.
$75 a month per site
Hosting on AWS with SSL, backups, updates and monitoring, your DNS zone looked after, and about half an hour of minor content changes a month. Bigger changes are quoted first.
Add-ons and one-offs
| Service | Price | What it is |
|---|---|---|
| Security & compliance add-on | from $150 a month on any IT plan | The Secure tier's contents added to Essentials or a lighter retainer: password manager, tested backup, Intune, phishing session, quarterly report, policies. |
| Security audit | from $1,000 one-off | A written check of MFA, admin accounts, backups, email spoofing, leaver access and password habits — for businesses whose IT is looked after by someone else. |
| AI set-up & automation | from $1,500 one-off; optional $200 a month | Tools on business accounts, an AI-use policy, a staff session and the first two or three automations; the monthly check-in keeps them useful. |
| Managed devices & hardware | Quoted per project | Laptops, phones, NAS and network supplied, set up and managed; hardware at cost. Per-device monthly plans are coming. |
| Anything else | $100 an hour, quoted first | Work outside a plan is estimated before it starts, so there are never surprise invoices. |
Worked examples
Essentials $600 + Found SEO $1,100 + care for one site $75 = $1,775 a month. Add Google Ads management when the search work is producing and the ads have something to land on.
Secure $900 (five people) + $240 for two more + care $75 = $1,215 a month — managed laptops, tested backup, the policies an audit asks for, and the website looked after.
Lighter retainer $150 + a prepaid 10-hour block ($1,000) that lasts as long as it lasts — often most of a year — = about $230 a month averaged out, with someone to ring when it matters.
The fine print, in plain English
We price from the hours a service actually takes, and the monthly report shows those hours against the fee — so you can see the value, and we can see when a plan needs to change before it becomes a problem.
FAQ
Because for a team of two to twenty, per-user pricing mostly punishes you for hiring. The IT plans cover up to five people at the flat rate and add $120 a month per person after that, which keeps the number predictable and still fair when you grow. If you'd rather see it per user, divide: Essentials for five people is $120 each; for eight, $127.
A person with their own Microsoft 365 login who we support — not shared mailboxes, not meeting rooms, not the printer. A casual who logs in once a fortnight still counts; a contractor you give a guest link to doesn't.
For IT plans, only when the first month involves real project work — a migration from Gmail, a tenant that needs rebuilding, a fleet of laptops to enrol. We quote it before you sign so the figure is known. Local search and Google Ads carry a $1,000 set-up because the first month is where most of the work happens; websites are a fixed build price. There's no fee just for starting.
The fee moves with the headcount, from the next month. Going from Essentials to Secure, or the other way, is a conversation and a one-line change — not a new contract.
Every fee is fixed for at least the first three months, and new clients get six. After that we review it together once a year, with the monthly report showing the hours delivered against the fee, so any change is explained by the work rather than announced in an invoice.
Every monthly fee you've paid in your first 90 days, back in full, if you're not happy for any reason. The exceptions are the one-off set-up fees, which pay for work already done, and advertising spend, which goes to Google or Meta, not to us.
Tidewire isn't registered for GST, so the figure on this page is the figure on the invoice. If that ever changes you'll be told in writing before it affects a bill.
Tell us how many people and what's bugging you, and you'll get a plain figure back — not a proposal with a logo on it.
Book a free 15-minute chator call 0439 649 099 · email hello@tidewire.com.au