Managed IT support
Helpdesk and same-day remote fixes, Microsoft 365 managed, devices supplied and looked after, staff on and off cleanly, and a monthly report that shows the hours delivered against the fee. From $600 a month for up to five people.
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What we do
Every service, one person.
Your IT, your Microsoft 365, your website and your Google presence are all one job to us — because when the same person runs them, nothing falls between vendors. Here's everything we do, what each one includes, and what it costs.
Keep it running
IT support and Microsoft 365
The day-to-day: computers, email, phones, backups and security — managed by someone who knows your whole setup and answers the phone.
Microsoft 365 management
Our specialty. Email, Teams, SharePoint and OneDrive set up cleanly and kept that way — MFA on, licences right-sized, backups tested, nothing left on defaults.
Security & compliance
MFA everywhere, a managed password manager, a backup you have actually restored from, managed devices, a phishing session and a quarterly report — plus the privacy, NDIS and AI-use policies health clients need.
AI set-up & automation
The right tool on business accounts, an AI-use policy your staff can follow, and two or three automations that save real hours — quotes, inbox, documents — with a monthly check-in.
Managed devices & hardware
Laptops, phones, printers and networks supplied, set up, managed and retired before they become the problem — in the office, the site shed or the treatment room.
Managed password manager
One vault for the whole team, run by us: strong unique logins, shared accounts handled safely, and access that ends the day someone leaves. The password spreadsheet retires.
Get found
Websites, search and advertising
A site built to turn visitors into calls, then the steady work of being found — on the map, in search, and in the paid results when you want enquiries this week.
Website design & hosting
Fast, found on Google, every enquiry counted with where it came from — and hosted by the person who built it. Builds from $2,500, live in about two weeks; care from $75 a month per site.
Websites for tradies
A page for every service and suburb, a phone number on every screen, and the quote page each ad lands on — built by someone who also runs your Google Ads.
SEO & digital marketing
Pages tuned for what people really type, technical foundations fixed, content that answers questions, and plain-English monthly reporting. $1,100 a month, no lock-in.
Local search & reviews
Your Google Business Profile claimed, built and posted every week, a review routine that actually gets reviews, listings that agree, and your map-pack position tracked monthly.
Google Ads management
Search ads for people who need you this week, every call and form counted, the budget moved towards what brings work. Your account, your card. Meta ads reported alongside.
Email marketing & follow-up
The enquiry follow-up, the review request, the seasonal reminder and the monthly newsletter — set up properly, written in your voice, sent every month.
Who we help
Built for businesses like yours
Trades & construction
Quotes, invoices and job software that work from the ute, the site office and home.
Allied health
Practices that need bookings, records and email to be secure, private and dependable.
NDIS providers
Mobile teams, sensitive participant data, audits, and staff who come and go — handled.
Melbourne and Sydney
Based in Melbourne's east, remote-first across Australia, with practices in Sydney already on the books.
How it all fits
One roof. One number.
Nothing between the cracks.
Most IT problems turn out to be website problems, most website problems turn out to be search problems, and most search problems come back to tracking nobody set up. When the same person runs all of it, those get fixed the same day instead of bounced between three vendors.
- You talk to the fixerOne expert end to end. Never re-explain your business to a stranger.
- Everything belongs to youCode, domains, accounts, documentation, passwords — yours, always.
- Nothing you can't checkEvery report shows real enquiries, real hours and real searches. Never invented numbers.
- No lock-in, 90-day guaranteeMonth to month. Not happy in the first 90 days? Your monthly fees come back.
FAQ
Fair questions
Can we take just one service?
Yes. Every service stands on its own — plenty of businesses start with a single fix, a website, or the Google Business Profile work and add the rest later. The bundles on the pricing page exist because the pieces work better together, not because you have to take them together.
How do you fit all of this into one person?
By being deliberately narrow about who we work with: small Australian teams of roughly two to twenty people, mostly trades and allied health, mostly on Microsoft 365. The same set-up, the same software, the same problems — so the work is fast, documented and repeatable rather than reinvented for every client. Bigger projects are quoted first, and if something is outside what we do well, we'll say so and point you to someone who does.
Which of these are new?
Security & compliance, AI set-up, local search & reviews, Google Ads management and email marketing are services we've been delivering inside existing engagements and have now written down properly, with a price. They're built on work we're already doing, not on a brochure.
Do we have to be on Microsoft 365?
No, but most of our clients are, and it's where we add the most value. If you're on Google Workspace we can support it, and if you'd like to move, we've done the migration before.
What does "no lock-in" actually mean?
Everything is month to month after the first month, and everything we build or set up belongs to you — the website code, the domain, the Google accounts, the documentation, the passwords. If you leave, you take it all with you. And in the first 90 days, if you're not happy, every monthly fee you've paid comes back; set-up fees and advertising spend are the exception.
Not sure which of these you need?
Tell us what's bugging you and we'll say, in plain English, what it would take to fix — and whether it's worth doing at all. Free, 15 minutes, no obligation.
Book a free 15-minute chator call 0439 649 099 · email hello@tidewire.com.au